Dealing with Us
Invoicing (VAT, etc.)
Cars that were first registered in Northern Ireland will be invoiced to customers in ROI as a Margin Scheme Sale where the VAT is included in the price and no further liability to VAT will arise in ROI. All other cars will be invoiced to customer in ROI as VAT Qualifying Sales where the invoice must (i.e. legally) be zero-rated of U.K VAT (20%) as the car is being exported from Northern Ireland to the EU (ROI) and VAT should be accounted for and paid in Ireland by the customer.
As an example, for a car on the list priced at say £10,000 Stg., customers would get a zero-rated invoice for £8,333.33 Stg., and account for the Irish VAT themselves. In the case of a Margin car on the other hand, they'd just get an invoice for the £10,000, after which there is no further VAT to pay under EU law.
Invoices (PDF) will be emailed to customers shortly following purchase by our office.
Preparation Costs
We'll advise customers at the time of sale of any significant prep like painting and/or repairing panels, new windscreens, replacing cracked headlights, etc. (as opposed to what we would consider as routine retail prep - tyre(s), wheel refurb(s), bumper scuff(s), smart repair(s), etc.).
If customers want more exact information on tyres, alloy refurbs (etc.), we'll look into it if possible. Please ask at the time of sale - we won't always know about tyres, refurbs (etc.) until the cars arrive. The stock list entry will say what history a car has (if any) & whether it has Spare Key(s), Nav. Disc(s), etc.
Condition (Issues)
If it arises that a customer isn't happy with a car when it arrives, we'll compensate them by agreement (if justified & possible); or, if we're either unwilling or unable to do that, we will always (in the end) take something back, without exception. That's something we're known for & something that gives customers (particularly new ones) a level of confidence unavailable elsewhere.
That is a last resort, however, and will only be done if absolutely necessary - we do expect customers to do their best to get on with things & take the rough with the smooth, so to speak. Taking cars back causes us significant problems on a number of different fronts (i.e. it's not merely or even mostly a monetary thing - more VAT, Customs and logistics related).
Overall - where any issues do arise - we need to be told as soon as possible after cars are delivered/collected, and within a Maximum of 48 Hours regardless. Most vendors we deal with simply won't entertain any complaints (etc.) outside of that timeframe; thus, we need to know of any issues within that timeframe in order to cover ourselves monetarily in turn.
Payment
Some customers choose to pay in advance. That is much appreciated (and taken into account re. offering them cars that aren't on the list, prices asked, etc.), but not strictly required.
However, once cars are either delivered to your premises or available for collection in Northern Ireland (by prior arrangement), they are to be paid for within a maximum of 48 Hours except where a specific agreement has been reached as part of the sale.
Paperwork
All Documents (V5, Spare Key if present, etc.) will be sent directly by courier/registered post service to your invoice address once payment has been received.
Collection/Delivery
All of our cars are located in Northern Ireland at the time of sale/invoice and we generally make our best effort to have them delivered directly to our customers once sold. Delivery generally takes at least 7-10 working days from the day you agree to purchase. If it won’t be possible to deliver a car you’ve purchased to your premises, we will make separate arrangements for delivery/collection with you directly.
Currency
Payment must be made in £STG - either by Bank Transfer or Draft/Cheque (we can fix favourable £/€ Exchange Rates for customers if required).
Emailed Stock List
A stock list is emailed to those in our contact list a maximum of twice per week. If for some reason you aren't on that (or are, and don't want to be anymore), please ask and you'll be added/removed as appropriate.
Finally, it would be a mistake to think that what's on the stock list always represented well our overall stock position - comfortably 60-70% of cars we would sell would never make it to either; they would be offered to active customers beforehand - keep in touch.